PK Powersports – Complaints Procedure
At PK Powersports, we are committed to providing a high level of customer service. However, we understand that sometimes things may not go as expected. If you have a complaint regarding any finance or insurance-related product or service, we want to hear from you so that we can put things right.
Because we operate under Automotive Compliance Ltd’s FCA permissions, any complaint relating to regulated finance and insurance activities will be handled in line with Automotive Compliance’s established procedures.
How to Make a Complaint
Step 1: Contact PK Powersports
If you wish to make a complaint, please contact us first so we can resolve the issue as quickly as possible.
PK Powersports
Address: Unit 5 Progress Estate, Bircholt Road, Maidstone, Kent, ME15 9YH, United Kingdom.
Telephone: 01622 233500
We will acknowledge your complaint promptly and aim to resolve it as soon as possible.
Step 2: If Your Complaint Relates to a Regulated Finance or Insurance Product
As PK Powersports operates under Automotive Compliance Ltd, complaints that relate specifically to regulated finance or insurance activities are managed in accordance with Automotive Compliance’s procedures.
Your complaint will therefore be referred to:
Automotive Compliance Ltd – Complaints Department
Address: The Barracks, White Cross, South Road, Lancaster, LA1 4XQ
Telephone: 01524 542026
Email: [email protected]
Automotive Compliance will contact you directly once the complaint has been forwarded to them.
What You Can Expect
We will acknowledge your complaint within 5 working days.
A full investigation will be carried out.
You will receive a final response as soon as possible and no later than 8 weeks from the date we receive your complaint.
If additional time is required, we will inform you and explain the reasons for the delay.
If You Are Not Satisfied With the Outcome
If your complaint relates to a regulated finance or insurance product and you are not satisfied with the final response, or if eight weeks have passed without resolution, you may escalate your complaint to:
The Financial Ombudsman Service (FOS)
Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
(Free for most landlines and mobile users)
The Financial Ombudsman Service is a free and independent service.
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